Hikeep Battery Charging and Detection Guide

 

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Hikeep Battery Charging and Detection Guide

Applicable to: Hikeep K6L/Hikeep K6G/Hikeep K6T/Hikeep COCO

 

1. Single Click: Initiates battery detection.
2. Detection Completed: Indicator light turns off.
3. Off (No Light): No power or charger is malfunctioning.
4. Red Light: Charger is working, and the cooling fan is operational.
5. Green Light: Charging is complete, or the charger is not functioning properly.
6. "O" Symbol: Battery is off.
7. " | " Symbol: Battery is on.

Important Notes:

• Battery Detection: Cannot be performed while charging.
• Connection: Ensure the battery is properly plugged in.
• Charging Duration: Green light will turn on when charging is complete, which typically takes 5-8 hours.

 <p>https://youtube.com/shorts/oGaqpsi7uEA?feature=share</p>

Click the image to watch the tutorial:

Link: https://www.youtube.com/shorts/oGaqpsi7uEA

 

 

 

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What to Do If Your Hikeep eBike Battery Isn't Charging or Working Properly

If the Battery Isn’t Charging or Working Properly Upon Arrival:

1. Check the Battery Using the Tutorial Above: Follow the steps in the previous section to ensure proper connection and operation.
2. If the Issue Persists: If you've confirmed there’s a problem with the battery, please reach out to our customer support team.

How to Contact Us for Battery Issues:

1. Contact Email: Send an email to support@hikeepebike.com.
2. In Your Email, Please Include:
   • Confirmation that you’ve checked the battery following the provided tutorial.
   • Your order details: platform, date, order number, and the model of your Hikeep eBike.
3. After-Sales Support: Once we receive your information, we’ll offer you comprehensive after-sales service according to our policy.

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How to Get an Extra Hikeep eBike Battery:

1. Included with Every Hikeep eBike: Each Hikeep eBike comes with a dedicated battery.
2. To Purchase an Extra Battery:
   • Visit our official website: https://www.hikeepebike.com/ to buy an additional battery.
3. If You Can’t Find the Right Battery:
   • Contact us at support@hikeepebike.com for assistance in locating the correct battery for your model.

 

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How to Get a Free Hikeep eBike Battery

We’re excited to offer you the chance to receive a free Hikeep eBike battery! Here are two ways you can get yours:

1. Join Our Owner Sharing Program

• Share your experience as a Hikeep eBike owner, and you could be eligible for a free battery!
• To join, simply contact us at support@hikeepebike.com for more details.

2. Join Our Affiliate Program

• Earn a 10% commission for every successful referral.
• Plus, your family and friends will receive a special 10% discount on their purchase.
• Ready to join? Click here: Affiliate Program Link.

 

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