We want you to be fully satisfied with your HiKeep electric bike purchase. If you're not happy with your bike, please review our return and refund policy below:

Eligibility for Return

Returns are accepted within 30 days from the date of delivery.
The bike must be unused, in original condition, and in its original packaging.
A receipt or proof of purchase is required.
Return Process

Contact our customer support team at[email:support@hikeepebike.com] to initiate a return.
You will be provided with instructions on how to return the product.

Refunds

Refunds will be issued to the original payment method after we receive and inspect the returned bike.
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Non-returnable Items

Customized bikes or accessories are non-returnable unless defective.
Defective Products

If the bike arrives damaged or defective, please notify us within 7 days for a replacement or full refund.
Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., damaged or wrong product).
For more information, please contact our customer support team at [email:support@hikeepebike.com].
Return address :20416 E Walnut Dr. N #2B Diamond Bar CA 91789

Thank you for choosing HiKeep Electric Bikes!