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Q:Hi how can I order a extra set of keys for my Hikeep e-bikes I purchased?   Hikeep e-bike A: Yes, of course!Let me tell you how to do it: First, provide the order number and order screenshot of your purchase, and explain whether you lost the battery key or the switch key.   1.Battery key: There is a letter + number code on the metal ring of the battery key socket, and you need to provide a clear picture, as shown below.   2.Switch key: There is a letter + number code under the switch key socket, and you need to provide a clear picture, as shown below. To ensure that the key can be fully matched, please be sure to submit the above information to customer service. Then purchase through the following link:Hikeep e-bikes key    

Q:Can I get a warranty with Hikeep ebike？   A: We will provide warranty for all Hikeep ebikes purchased through regular channels.Channels include but are not limited to: official website, Amazon, Walmart, eBay, etc. Brief description of after-sales policy: 1. Please read the instructions carefully after receiving the product, and perform installation test according to the prompts. 2. Make sure all parts are installed before the first test ride. Please ride slowly for the first test ride. 3. If you have any questions, please contact the customer service of the purchase platform immediately to submit detailed problem description and pictures. 4. We will provide warranty for products that are not damaged by human factors according to actual conditions. (Such as product transportation damage, product functional loss, product accessories loss, etc.) 5. No free warranty is provided for man-made damage such as breakage, bumps, etc. The owner needs to bear the cost of accessories and repairs. 6. If you need warranty service, you can contact us at any time. Clear pictures, videos, and detailed problem descriptions need to be submitted at the same time. Hikeep Customer Service TeamEmail: support@hikeepebike.comURL:https://www.hikeepebike.com/pages/contact

About Hikeep K6T/K6G/K6L Q:Can I make it faster   A: Hello, The maximum speed of the bicycle is about 30MPH.This is the maximum speed designed for the bike. If you want a faster speed. You need to learn more riding techniques and contact professionals to upgrade the bike. In any case: safety first. You need to modify the motor, brakes, battery, and controller of the bike. This will cost a lot of money.     Q:How can i unlock top speed on k6 ebike   A:Hi, this setting is not supported.  I have confirmed with the technician. Our K6 does not have any speed lock. If you need higher speed. You may need to refer to YouTube bloggers to modify and upgrade the ebike. Note: The modified ebike will not be eligible for Hikeep warranty policy. Please make sure to comply with safety and local laws.

About Hikeep K6   Q: @Wolf_GamingzYT I have another question when I just pedal it also turns on the Moter and accelerates me is there a way to to turn that of that if I just pedal there is no assist to it.     A:Hello, what you are talking about is the power-assist mode of our bike. It can help anyone ride easily.If you need pure human-power mode, you can set the gear to "0". In this way, the power-assist mode will not be activated.

 Partnership Opportunity with HiKeep Electric Bikes Hello Dear Partner, Thank you for sharing your content with us! Our marketing team has been following your YouTube channel, and we’re excited about your future review videos. Your expertise is truly impressive, and we look forward to seeing more from you. We’d like to invite you to register as an official distributor for HiKeep Electric Bikes. As a partner, you’ll earn a commission on every successful transaction made through your referral. It's simple to get started—just click the link to join: https://831dx7-nh.goaffpro.com/?ref=STEPHEN. Here’s a link to our official website for more information: https://www.hikeepebike.com/. We will continue to support your channel. To show our appreciation: Once you reach 1,000 subscribers, we’ll send you a branded storage bag for free. Link to product. When you hit 10,000 subscribers, we’ll send you a HiKeep K6-T Dual Motors 48V/25Ah Electric Bike for free, which you can use for review and video production. This bike is yours to keep—no need to send it back! Link to product. We believe in the potential of your channel and look forward to seeing you grow as a professional content creator. We are excited about the possibility of collaborating with you and are here to assist if you have any questions. Thank you for your time, and we hope to hear from you soon! Best regards,Ryan Walker HiKeep Electric Bikes

The same bicycle can have different speeds. The weight of the rider, weather, road conditions, etc. can affect the riding speed. The following conditions will be met to achieve the highest speed as much as possible. 1. A safe, straight, wide and flat road.2. A fully charged battery.3. The highest gear (gear is 5).It is not recommended to brake instantly when riding fast. This may cause irreparable damage.

The K6T's dual motors deliver incredible torque, making the ride exhilarating. As I accelerate, the front wheels grip the ground with such intensity that a cloud of white smoke bursts forth. The sheer power of this beast left me in awe! But seasoned riders cautioned me to master throttle control—too much power too quickly can overwhelm the tires, causing them to lose grip and spin. I realize that with more practice, I'll be able to tame this wild machine and fully embrace the thrill of the adventure ahead.

How do i remove the battery from Hikeep ebike?   Hello,You can check the lock on the battery.1. Insert the key. Turn the key to the "open" position.2. Push the battery upwards and it will slide out of the slot. Be sure to hold the battery firmly during the whole process to avoid it from falling and causing damage.