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Q:Can I get a warranty with Hikeep ebike？   A: We will provide warranty for all Hikeep ebikes purchased through regular channels.Channels include but are not limited to: official website, Amazon, Walmart, eBay, etc. Brief description of after-sales policy: 1. Please read the instructions carefully after receiving the product, and perform installation test according to the prompts. 2. Make sure all parts are installed before the first test ride. Please ride slowly for the first test ride. 3. If you have any questions, please contact the customer service of the purchase platform immediately to submit detailed problem description and pictures. 4. We will provide warranty for products that are not damaged by human factors according to actual conditions. (Such as product transportation damage, product functional loss, product accessories loss, etc.) 5. No free warranty is provided for man-made damage such as breakage, bumps, etc. The owner needs to bear the cost of accessories and repairs. 6. If you need warranty service, you can contact us at any time. Clear pictures, videos, and detailed problem descriptions need to be submitted at the same time. Hikeep Customer Service TeamEmail: support@hikeepebike.comURL:https://www.hikeepebike.com/pages/contact

About Hikeep K6T/K6G/K6L Q:Can I make it faster   A: Hello, The maximum speed of the bicycle is about 30MPH.This is the maximum speed designed for the bike. If you want a faster speed. You need to learn more riding techniques and contact professionals to upgrade the bike. In any case: safety first. You need to modify the motor, brakes, battery, and controller of the bike. This will cost a lot of money.     Q:How can i unlock top speed on k6 ebike   A:Hi, this setting is not supported.  I have confirmed with the technician. Our K6 does not have any speed lock. If you need higher speed. You may need to refer to YouTube bloggers to modify and upgrade the ebike. Note: The modified ebike will not be eligible for Hikeep warranty policy. Please make sure to comply with safety and local laws.

About Hikeep K6   Q: @Wolf_GamingzYT I have another question when I just pedal it also turns on the Moter and accelerates me is there a way to to turn that of that if I just pedal there is no assist to it.     A:Hello, what you are talking about is the power-assist mode of our bike. It can help anyone ride easily.If you need pure human-power mode, you can set the gear to "0". In this way, the power-assist mode will not be activated.

The same bicycle can have different speeds. The weight of the rider, weather, road conditions, etc. can affect the riding speed. The following conditions will be met to achieve the highest speed as much as possible. 1. A safe, straight, wide and flat road.2. A fully charged battery.3. The highest gear (gear is 5).It is not recommended to brake instantly when riding fast. This may cause irreparable damage.

The K6T's dual motors deliver incredible torque, making the ride exhilarating. As I accelerate, the front wheels grip the ground with such intensity that a cloud of white smoke bursts forth. The sheer power of this beast left me in awe! But seasoned riders cautioned me to master throttle control—too much power too quickly can overwhelm the tires, causing them to lose grip and spin. I realize that with more practice, I'll be able to tame this wild machine and fully embrace the thrill of the adventure ahead.

How do i remove the battery from Hikeep ebike?   Hello,You can check the lock on the battery.1. Insert the key. Turn the key to the "open" position.2. Push the battery upwards and it will slide out of the slot. Be sure to hold the battery firmly during the whole process to avoid it from falling and causing damage.

How could the tire leak?When the air pressure is too low, the tire cannot fit tightly against the wheel. If a person rides on it, there will be a bigger gap. When it reaches the peak, the tire will suddenly separate from the wheel and leak completely.   Tubeless design inflation method:1. Lay the tire flat as shown in your picture.2. Arrange the tire so that the tire and the wheel hub fit perfectly.3. Then use an air pump to quickly inflate the tire. (Using an electric air pump is more effective)   The final method:1. You need to find another helper.2. Use four hands to gently push the tire toward the wheel hub as shown in the picture. It should fit snugly without any gaps.3. Use an air pump to inflate, and pay attention to the actions in the second step until the tire is fully inflated. If the wheel is not damaged and the pump is strong enough, this will work. It requires some skill. If you can do it, it will be a piece of cake.   If you confirm that the tire is not damaged and there is no obvious external injury.It may be that the bicycle shop may not understand tubeless tires. You can call an electric bicycle shop, electric skateboard shop or auto repair shop.

Hikeep Battery Charging Tutorial   Applicable to K6 Series COCO   Check the appearance of the battery. Switch position "I" Make sure the power is unobstructed. Working: red light is on, fan is working. Charging is complete: green light is on.

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