We are committed to delivering your HiKeep electric bike safely and promptly. Please review our shipping policy below:Processing TimeOrders are processed within 1-3 business days from the time of purchase.Orders placed on weekends or holidays will be processed the next business day.Shipping Methods and CostsWe offer standard and expedited shipping options at checkout.Shipping costs vary based on the delivery location, weight of the bike, and selected shipping method.Free shipping may be available for certain promotions or on select orders (check for eligibility at checkout).Delivery TimeStandard Shipping: Typically takes 5-7 business days depending on your location.Expedited Shipping: Typically takes 2-3 business days for faster delivery.Shipping times may vary based on your location, weather conditions, and other factors beyond our control.Shipping to PO Boxes and International OrdersWe currently offer shipping to U.S. addresses only.We do not ship to PO Boxes. Please provide a physical address for delivery.Tracking Your OrderOnce your order has shipped, you will receive an email with a tracking number to monitor your package's progress.Order Issues and Damaged ItemsPlease inspect your bike upon arrival. If the item is damaged or defective, contact us within 7 days of delivery for a resolution.For any issues with delivery, such as delays or lost packages, please reach out to our customer support team for assistance.Delivery RestrictionsWe do not ship to international addresses outside the United States at this time.Some remote or rural locations may experience longer delivery times.If you have any questions or concerns about your order, feel free to contact our customer service team at

E-mail:support@hikeepebike.com

Thank you for choosing HiKeep Electric Bikes!