30-Day Price Protection Policy

At Hikeep ebike, we want you to shop with complete confidence. To guarantee you always get our best value, we proudly offer an exclusive 30-Day Price Protection Guarantee on all purchases made directly through our official website.

Our Promise to You:

Within 30 calendar days of your purchase date, if the price of the exact same product (identical model, specifications, and options) is lowered during a promotion or sale on our official website, we will refund you the difference.

Key Details of the Policy:

Eligibility: This policy applies to purchases made on www.hikeepebike.com only. It is a special benefit for our direct customers and does not apply to purchases from other retailers or marketplaces.

How to Request a Match: Simply contact our Customer Support team within the 30-day window. Please provide your original order number and a link to the lower-priced product page on our site for verification.

Refund Process: Once your request is verified, we will promptly issue a refund for the price difference directly to your original payment method.

⚙️ Policy Implementation and Guarantee

To ensure the clarity and fair implementation of this policy, please be aware of the following key details:

1. Product Matching Definition**: Our guarantee of "identical product" refers to **completely identical model, configuration (e.g., battery capacity 15A/25A), color, and all optional specifications**. Promotional bundles or different versions of the product are not eligible for this guarantee.

2. Price Comparison Benchmark**: Price difference compensation is based solely on the "new promotional price or regular selling price" published on this official website within 30 days of your purchase. This guarantee does not apply to prices on other platforms.

3. Exclusions: To ensure fairness for all customers, this policy does not apply to the following:

* Orders placed during flash sales, clearance sales, or using gift cards/points.

* Price differences due to changes in exchange rates, taxes, or payment channel fees.

4. Application and Refund: Please submit your application within 30 days of the order date and provide the required information for our prompt verification. The price difference will be refunded to the original payment account, with a processing time of approximately 3-5 business days.

5. Policy Notice: You can find this policy notice on this page, the website footer, product details page, and checkout page. We reserve the right to make the final interpretation of these policy terms within the scope permitted by law.

In short:

> For any product purchased from our official website, if the price drops within 30 days, simply contact us to receive a refund of the price difference—shop with confidence, no waiting required.