Can I get a warranty with Hikeep ebike?

Article author: WalkerRyan
Article published at: Jan 12, 2025
Article comments count: 0 comments
Can I get a warranty with Hikeep ebike?

Q:Can I get a warranty with Hikeep ebike?

 

A:

We will provide warranty for all Hikeep ebikes purchased through regular channels.
Channels include but are not limited to: official website, Amazon, Walmart, eBay, etc.

Brief description of after-sales policy:

1. Please read the instructions carefully after receiving the product, and perform installation test according to the prompts.

2. Make sure all parts are installed before the first test ride. Please ride slowly for the first test ride.

3. If you have any questions, please contact the customer service of the purchase platform immediately to submit detailed problem description and pictures.

4. We will provide warranty for products that are not damaged by human factors according to actual conditions. (Such as product transportation damage, product functional loss, product accessories loss, etc.)

5. No free warranty is provided for man-made damage such as breakage, bumps, etc. The owner needs to bear the cost of accessories and repairs.

6. If you need warranty service, you can contact us at any time. Clear pictures, videos, and detailed problem descriptions need to be submitted at the same time.

Hikeep Customer Service Team
Email: support@hikeepebike.com
URL:https://www.hikeepebike.com/pages/contact

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